Refund policy

Thank you for choosing our website for your food delivery needs. We strive to provide our customers with the best service possible, but we understand that there may be times when you may need to cancel an order or request a refund. This Refund Policy sets out the terms and conditions under which you may be entitled to a refund for any orders placed on our website.

  1. Cancellation Policy Once an order has been placed on our website, it cannot be cancelled or modified. However, if you contact us before the restaurant starts preparing your order, we may be able to cancel your order and issue a refund.

  2. Quality Assurance We take pride in the quality of our food and service. If you receive an order that is incorrect, incomplete or unsatisfactory, please contact us within 24 hours of receiving your order, and we will do our best to rectify the situation.

  3. Refund Policy If you are eligible for a refund, we will refund your payment method within 7 business days of receiving your refund request. The refund amount will be equal to the total amount paid for the order minus any discounts, coupons or promotions applied.

  4. Eligibility for Refunds Refunds are only available for orders that meet one or more of the following criteria:

  • The order was cancelled before the restaurant started preparing it.
  • The order was not delivered or was delivered after the estimated delivery time.
  • The order was incorrect or incomplete.
  1. Refund Process To request a refund, please contact us via our website or customer service email [], providing your order number and the reason for your refund request. We may require additional information or documentation to process your request.

  2. Non-Refundable Items We cannot offer refunds for any items that have been consumed or partially consumed, or for any delivery fees or service charges.

  3. Changes to this Policy We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.

Thank you for choosing our website for your food delivery needs. If you have any questions or concerns about our Refund Policy, please contact us via our website or customer service email.